See the Dell knowledge base article How to Troubleshoot Dell Laptop Battery Issues.See the Dell knowledge base article How to improve the performance of a Dell laptop battery.The battery charges but may experience shorter operating hours. Ensure that the battery is installed correctly.įor laptops with a nonremovable battery, contact Dell Technical Support for repair options.ĮPSA: Battery -The battery is reaching the end of its usable life.Table 1: SupportAssist or ePSA preboot diagnostic test error codes.ĮPSA: Battery - The battery is not installed. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.įigure 3: Animated screenshot of battery health status in ePSA Preboot System Assessment diagnostics.Dell also offers an online diagnostics test, go to the Online Battery Diagnostics page.System Power State S5 - The System is off. System Power State S4 – In this state, RAM and other data are saved to the hard disk. System Power State S3 – In this state, data is saved to RAM, hard drives, and other hardware are shut down. System Power State S2 – This state is similar to S1 except that the CPU and system cache are lost because the processor loses power. System Power State S1 – In this sleep state, the CPU is stopped, and your computer is in standby mode. System Power State S0 – This is the Working State, where your Windows PC is awake. The modem is preventing the system from completing POST. The LCD encountered a problem during initialization. The USB controller encountered a problem during initialization. The keyboard is preventing the system from completing POST. The video card is preventing the system from completing POST. This code persists if no processor is detected. The microcontroller is handing control of the system to the processor. The other method uses the beep codes from the beep code section.The Diagnostic LED is now the state of the Power LED and how many times it blinks at you. One method uses only the Power LED as an indicator.With this series of Notebooks, the Diagnostic indicators changed to use two different methods depending on the model of system you have: Timeout waiting on ME to reply to HECI messageĭiagnostic LEDs for the Vostro Notebook series (2010 to 2015).Contact Tech Support for further troubleshooting.If problem persists contact Tech Support for further troubleshooting.If problem persists contact Tech Support for further help.Diagnostic LEDs for the Vostro Notebook Series (Prior to 2010).Diagnostic LEDs for the Vostro Notebook series (2010 to 2015).Diagnostic LEDs for the Vostro Notebook series (2015 to Present).You can use this as a starting point to narrow down the proper troubleshooting guide you will need or you can contact technical support for further help and they will be looking for these indicators as well. These indicators are merely a starting point to narrow down any troubleshooting you will carry out to identify the cause of your current issue. These change through the various models and years. The following article is a reference guide to the codes available on each model and what those codes actually mean. These can be audible beeps, power buttons that display different states and colours, specific diagnostics LEDs or a combination of them all, in order to indicate at which point during the Power On Self Test ( POST) a system is having issues. Dell Vostro Notebook systems have a long history of built in diagnostic indicators.
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